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At BlueBerry, we’re all about making your experience as smooth and enjoyable as possible. We want you to love your new phone strap, but we understand that sometimes things don’t work out. If you’re not completely head-over-heels with your purchase, here’s the scoop on our returns and refunds:
You can return your item within 30 days of receiving it for a full refund or an exchange. We just ask that the item is in new, unused condition and still has all the original packaging and tags. It’s like a time machine – we want it to be as if it never left our warehouse!
Ready to start a return? No problem! Just reach out to our super helpful customer service team. They’ll guide you through the return process step by step, making it as easy as a walk in the park.
Once we receive your returned item, we’ll check it out to confirm it meets our return conditions. As soon as we give it the thumbs up, we’ll process your refund. Depending on your bank, it may take a few days for the refund to appear on your statement. We promise it’s on its way!
Just a heads up, customers are responsible for return shipping costs. The only exception is if the item is defective or not as described. In that case, we’ve got you covered!
We’re here to help make your BlueBerry experience amazing, even if you decide to return an item. So don’t hesitate to get in touch if you have any questions or concerns. We’re always ready to help!
